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At Smryxellvod, operating from Gaithersburg, Maryland, United States, we want you to be completely satisfied with your handmade décor, toys, and accessories. This Return Policy outlines the terms and conditions for returns and refunds in compliance with US consumer protection laws.
To be eligible for a return of your handmade décor, toy, or accessory, your item must be:
Please note that custom-made or personalized handmade items (such as engraved décor pieces, monogrammed accessories, or custom-sized toys) may not be eligible for return unless there is a manufacturing defect or error on our part. Due to the unique nature of handcrafted products, each item is made specifically for your order and cannot be resold to another customer.
To initiate a return for your handmade product, please follow these steps:
Please do not send your purchase back to us without first obtaining a return authorization. Returns sent without authorization may be refused or delayed in processing.
Return shipping costs for handmade décor, toys, and accessories are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped from our Maryland workshop, defective handmade item, or damage caused during initial shipping). We recommend using a trackable shipping service (USPS, UPS, or FedEx) and purchasing shipping insurance when returning items to our Gaithersburg, Maryland address at 9 Grand Corner Ave, Gaithersburg, MD 20878, United States, as we cannot guarantee that we will receive your returned handmade item. Return shipping within the United States typically costs between $5-$15 depending on the size and weight of the handmade product (décor items, toys, or accessories).
Once we receive and inspect your returned handmade item at our Maryland facility, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days, in compliance with US consumer protection regulations.
Refunds will include the original purchase price but will not include original shipping costs unless the return is due to our error (wrong item, defective product, etc.). Sales tax refunds will be processed in accordance with applicable state and federal tax regulations.
| Return Reason | Refund Amount | Processing Time |
|---|---|---|
| Customer preference | Full refund (minus shipping) | 10 business days |
| Defective item | Full refund (including shipping) | 5 business days |
| Wrong item received | Full refund (including shipping) | 5 business days |
| Damaged in transit | Full refund (including shipping) | 5 business days |
The following handmade items are not eligible for return under our policy:
As a small business specializing in handcrafted décor, toys, and accessories, we work closely with our customers to ensure satisfaction. If you have concerns about a product, please contact us before initiating a return so we can address any issues directly.
We currently do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order for the item you want.
If you haven't received a refund yet, please check the following:
If you receive a damaged or defective handmade item (décor, toy, or accessory) from our Gaithersburg, Maryland workshop, please contact us immediately at info@smryxellvod.world or +12404288797 with photos of the damage or defect. We will work with you to resolve the issue quickly, which may include sending a replacement handmade item from our Maryland artisan workshop (subject to availability) or providing a full refund including original shipping costs, in compliance with US consumer protection laws and Maryland state regulations. All replacement handmade products will be shipped to your US address at no additional cost to you.
If you have questions about returns or need to initiate a return, please contact us:
Smryxellvod
9 Grand Corner Ave
Gaithersburg, MD 20878, United States
Phone: +12404288797
Email: info@smryxellvod.world